This policy describes how Rocket City Technical Solutions, LLC (“RCTS,” “we,” “us”) handles information collected through rocketcityts.com, including the homepage project inquiry form and the Customer Area support form. It is a general website policy. Work we do under a client engagement may be covered by a separate agreement, statement of work, or data-processing terms.
Who we are
Rocket City Technical Solutions, LLC is an IT consulting firm based in Huntsville, Alabama. Questions about this policy: support@rocketcityts.comor 256-870-7287.
Information we collect
We collect information you choose to send us and limited technical data created when you use the site.
- Website forms. The homepage project inquiry and Customer Area support form may include your name, email address, company, phone number, and a description of the work or issue. The support form may also include a request category and business impact.
- Delivery metadata. When a request is submitted, our server may record the time, your IP address, and browser user agent so we can deliver, route, and protect the form.
- Email and phone. If you contact us directly, we keep the information you include in that message so we can respond.
Do not submit passwords, private keys, one-time codes, government ID numbers, health information, or other secrets through the website form.
File uploads, customer login, and ticket history are described on the Customer Area as planned. We do not collect those through this website today.
How we use information
We use the information above to:
- Respond to support and project requests
- Route work to the right engineer and keep a record of the request
- Operate, secure, and troubleshoot the website and form delivery
- Comply with law or a lawful request
We do not sell your personal information, and we do not use this site for advertising profiles.
How requests are delivered
Support form submissions are sent to the RCTS team through Microsoft Power Automate and related Microsoft 365 services (for example email). Microsoft acts as a service provider for that delivery. Our website is hosted on infrastructure we operate for rocketcityts.com.
Cookies and similar technology
This site does not use advertising, analytics, or social-media tracking cookies. The browser may store strictly necessary data required to load the site or submit a form. If we add optional analytics later, we will update this policy.
How long we keep information
We keep support-request records as long as needed to handle the request, maintain a business record of customer communications, and meet legal or security obligations. We then delete or de-identify the information when it is no longer needed.
Sharing
We share information only:
- With service providers who help us run the site or deliver requests (such as Microsoft)
- With your organization when you submit a request on its behalf
- When required by law, or to protect RCTS, our customers, or others from harm
- In connection with a business transfer, such as a merger or sale of assets
Your choices
You can decline to use the form and contact us by phone instead. To access, correct, or delete information you submitted through this site, emailsupport@rocketcityts.com. We may need to verify the request. If a privacy law in your location gives you additional rights, we will consider those requests in good faith.
Children
This website is intended for business customers and is not directed to children under 13. We do not knowingly collect personal information from children.
Security
We use HTTPS and limit access to submitted requests to people who need them to do the work. No method of transmission or storage is completely secure. Please use the phone or a channel we designate if you must share highly sensitive material.
Changes
We may update this policy as the site or our practices change. The “Last updated” date at the top of this page will change when we do. Continued use of the site after an update means you should review the revised policy.
Related terms
Use of this website is also described in our Terms of Service.